Exchange Policy
We want you to love what you wear. If the fit isn’t right, you can request an exchange within 7 days of delivery.
Exchanges
- Items must be unworn, unwashed, and have original tags and packaging.
- Exchanges are for a different size, subject to availability.
- Your first size exchange is free. ELVE’ covers shipping both ways.
- For later exchanges, the customer pays shipping.
- To start, email hello@thehouseofelve.in with your order number.
Returns and refunds
We do not accept returns or offer refunds on change-of-mind purchases.
Damaged, defective or incorrect items
Report within 48 hours of delivery, with photos. We will replace the item at no cost, or refund you if we cannot.
Payment
We accept prepaid orders only. Cash on delivery is not available.
Nothing in this policy affects your rights under applicable law.