Shipping Policy
At ELVE', we want your experience to be as considered as the pieces you choose. Every order is handled with care, from confirmation to delivery.
Order Processing
Orders are dispatched within 2 business days of order confirmation, excluding Sundays and public holidays. During sales, launches or periods of high order volume, dispatch may take longer. If there is a significant delay, we will let you know.
Shipping Charges
Shipping costs are included in our product prices. There are no additional shipping charges at checkout for standard domestic delivery.
Delivery
We ship across India, subject to pincode serviceability. Enter your pincode at checkout to confirm delivery. Most orders arrive within 4-7 business days of dispatch. Remote locations may take longer. International shipping is not available at launch.
Tracking
Once your order is dispatched, we will send tracking details by email or WhatsApp.
Delivery Address
Please check your address and contact details when ordering. We cannot guarantee changes once an order has been dispatched.
Failed Delivery
If delivery fails because of an incorrect address or because you could not be reached, a reshipping fee of ₹150 applies. If the failure is due to the courier or to us, we will reship at no cost.
Delayed or Missing Orders
Contact us with your order number and we will coordinate with the courier.
Damaged, Defective or Incorrect Orders
Report these within 48 hours of delivery, with photos. We will resolve them under our Exchange Policy.
Contact
hello@thehouseofelve.in
Nothing in this policy affects your rights under applicable law.